Legal and account rights FAQ
Your account balance remains yours. You can withdraw it anytime by heading to your wallet, selecting a withdrawal method (DANA, OVO, GoPay, QRIS or bank transfer) and confirming your amount. We process verified withdrawals within one business day. If you close your account, we keep your funds separate for 90 days before returning them to the source deposit method.
Yes. Open your account menu and select History. You'll see every deposit via DANA, OVO, GoPay and QRIS, every withdrawal, every game session and the result of each bet. You can export this data as a file for your records. Players in Jakarta and Surabaya access the same full history as anyone else on the platform.
You own your account data. alexabet88 link stores it securely and only shares it with payment processors (to verify DANA, OVO, GoPay and QRIS transfers) and where local law requires. We do not sell your data to third parties. Only our support team can access your account details, and only to help you.
Before we send a withdrawal, we confirm your account identity, check that the destination payment method (DANA, OVO, GoPay or QRIS) matches your registration, and verify the amount is available in your balance. If anything doesn't match, we hold the withdrawal and contact you to confirm.
You can request deletion of your account at any time through support. We'll anonymise your personal details and game history within 30 days. Payment and withdrawal records stay for seven years to meet financial regulations. You'll receive a confirmation email once deletion is complete.
Access or eligibility depends on local law. Your account will show the games, live tables and sportsbook markets available in your region when you log in. If you move to a new location, some features may appear or disappear based on local regulation. Contact support if you're unsure about what's available to you.
We review our legal framework quarterly. If we make material changes to how we handle data, deposits or withdrawals, we'll email you 30 days in advance and post the update in your account. You can review the full policy history in your account settings under Legal Documents.
